Phishing Attack Types and Mitigation: A Survey

The proliferation of the internet and computing devices has drawn much attention during the Covid-19 pandemic stay home and work, and this has led the organization to adapt to staying home. Also, to let the organization work due to the infrastructure for working on proxy during the pandemic. The alarming rate of cyber-attacks, which through this study infer that phishing is one of the most effective and efficient ways for cyber-attack success. In this light, this study aims to study phishing attacks and mitigation methods in play, notwithstanding analysing performance metrics of the current mitigation performance metrics. Results indicate that business enterprises and educational institutions are the most hit using email (social engineering) and web app phishing attacks. The most effective mitigation methods are training/awareness campaigns on social engineering and using artificial intelligence/machine learning (AI/ML). To gain zero or 100% phishing mitigation, AI/ML need to be applied in large scale to measure its efficiency in phishing mitigation. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Implementation of Customer Relationship Management System (CRMS) in Healthcare: An Actor-Network Theory (ANT) Perception

The main objective of this study is to evaluate the customer relationship management system (CRMS) implementation using actor-network theory (ANT) in the medical field. Many studies have suggested that the development of CRM can be very beneficial for hospitals, medical professionals and patients. At the same time, other studies have indicated that CRM is a successful notion of improving healthcare business, service quality and overall satisfaction. This study aims to explore the implementation CRM in the Malaysian healthcare sector, and in order to achieve this aim a qualitative approach will be applied. A number of private hospitals located in the state of Perak have been interviewed, but currently on hold due to the Covid-19 pandemic and restrictions. The findings from several IT executives and medical professionals indicated that no hospital has fully implemented the CRM yet and there is a lack of knowledge on what does CRM really means. However, further investigations will be taking place in various states and hospitals once restrictions were eased to find out more about the current status of CRM implementation. We believe that ANT can be very valuable in evaluating the CRMS implementation in healthcare, as it can help in exploring how certain technologies would form human's interaction. © 2021 IEEE.